AN INVESTIGATION INTO THE TOOLS AND TECHNIQUES WITHIN THE PMBOK (4TH EDITION) THAT SUPPORT TRANSACTIVE MEMORY SYSTEMS
Mark E. Thorogood · Issues in Information Systems · 2009
Transactive memory is the process of using other people as external memory aids.Research indicates that transactive memory enhances several functions that improve project performance, such as knowledge transfer, knowledge integration, and knowledge coordination.The PMBOK is a leading text used to train and inform project managers.Surprisingly, a content analysis found that only 2 of 179 tools and techniques listed in the PMBOK (4th ed.) support the development and utilization of transactive memory systems.Based on an analysis of similar studies, it is argued that the practitioner literature for project managers should provide greater support for transactive memory systems.Accordingly, a process is proposed to develop personalized and codified transactive memory systems within project teams.