A Study on Subject Matter Expertise
Inbal Tadeski, Omer Barkol, Ruth Bergman · 2012
A Study on Subject Matter Expertise Inbal Tadeski, Omer Barkol, Ruth Bergman HP Laboratories HPL-2012-239 expertise retrieval; graph mining; collaboration systems We suggest a method to automatically evaluate employees' subject matter expertise in knowledge management systems. The approach stems from several conclusions that arose in extensive research of subject matter experts and their expertise. We find that self-reported expertise is biased and constantly changing. We, furthermore, observe that automatic methods to infer expertise perform about as well as self-reported profiles. The crux of the proposed method is to combine automatic inference expertise with the benefit of the expert's opinion, and to do so periodically so the profile remains accurate and fresh. External Posting Date: December 6, 2012 [Fulltext] Approved for External Publication Internal Posting Date: December 6, 2012 [Fulltext] Copyright 2012 Hewlett-Packard Development Company, L.P. A Study on Subject Matter Expertise Inbal Tadeski, Omer Barkol, Ruth Bergman HP Labs Israel