Exploring, Analyzing, and Creating Success Models of Cooperative Problem Solving
Gerhard Fischer, Brent N. Reeves · 1992
Cooperative problem-solving systems are computer-based systems that augment a person's ability to create, reflect, design, decide , and reason. Our work focuses on supporting cooperative prob lem solving in the context of high-functionality computer systems. We show how the conceptual frame work behind a given system determines crucial aspects of the system' s behavior. Several systems are described that attempted to address specific shortcomings of preva iling assumptions , resulting in a new conceptual framework. To further test this resulting framework, we conducted an empirical st udy of a success model of cooperative problem solving between people in a large hardware store. The conceptual framework is instantiated in a number of new system-building efforts, which a re described a nd dis cussed .