BEST PRACTICES GOOD PRACTICES IN THE THIRD PARTY AUDITS OF THE SYSTEMS OF QUALITY MANAGEMENT ACCORDING TO TÜV CERT REQUIREMENTS
Anca Atanase · 2011
The third party audit of the systems of quality management may be performed by quality auditors, who represent a certain certifying body, fulfilling the rules of good practice provided therein. Being the interface between the certifying body and audited clients / organisations in different fields of activity, the auditors are selected and trained permanently with a view to improve their performance and implicitly the image of certifying body. The objectives of the article are to present the rules applied within international certifying bodies, from the perspective of that involved directly for almost ten years in this activity, simultaneously with university activity. With respect to the manner of collecting the information, the article relies on the experience of the author in the capacity of third party auditor, competent in the following fields: education, research, trade, tourism, services. The practical issues emphasized in the article refer to the rules appropriated by third party auditors within famous international certifying bodies TÜV Rheinland and respectively