Usability Evaluation Based on International Standards for Software Quality Evaluation
Toshihiro Komiyama · 2008
This paper is an introduction to the series of international software quality evaluation standards that have been established by ISO/IEC JTC1 SC7, which is the organization responsible for the international standardization of software engineering. One of the standards, “ISO/IEC 9126-1: Quality Model” models the structure of software quality and defines the quality characteristics and sub-characteristics that form the model. Usability is positioned as one of the six quality characteristics of the model. This paper focuses on usability and describes viewpoints on usability evaluation and the metrics of quantitative usability evaluation based on the international standards for software quality evaluation. In addition, it will also discuss the utilization of evaluation technologies that are aimed at improvements in usability.