Acceptance of Banking on Biometric in Iran's Banking System Case Study of Saman Bank
Seyyede Samine Hosseini, Shahriar Mohammadi · 2012
Today, banks are searching for the ways to provide fast, convenient and secured banking transactions. Security is one of the significant factors impacting the customers’ trust to the banks. Using a perfect authentication method could help banks offer more secured services to their customers. Biometric authentication is one of the methods that could provide a high degree of security and is used in several banks in the world. One issue that is important in implementation of a biometric authentication system in a bank is the acceptance of banking on biometric by customers and also employees. In this paper, employees’ and customers’ conceptualizations about the introduction and accomplishment of a biometric authentication system in Saman bank of Shiraz-Iran is investigated. The results indicated that although the participants are aware of biometric technology’s benefits, they believe that cultural and economic problems could be the two obstacles for implementation of such an authentication system in the banks of Iran.