A Performance of Monitoring Service Systems
Anil Kumar Dasari · 2012
We have presented a framework and an approach for Multilevel monitoring of service systems. It draws inspiration from the language-action perspective and extends recent work related to commitments. The key contributions, specific to the use of language-action perspective, include the following: Specification of an ontology of communicative acts that adds semantic content to messages. Support for the specification of policies that address standard and extended effects of communicative effects for multilevel monitoring. In addition, the framework specified supports the following Support for the specification of abstractions over agents and their operations, and decoupling operations from commitments via a mapping specification. . Service system specifications for an arbitrary number of services and processes. Specification of message semantics. Specification of local service behaviors that contribute to the participation in multiple conversations. Following the design-science approach the framework embodies our working theory for multilevel monitoring, which we evaluate by. Demonstrating feasibility application to scenarios. Comparison against prior efforts. The evaluation demonstrates comparative advantages of the framework against similar approaches, and how the capabilities of the framework address the needs of multilevel monitoring of service systems. Future work is focused on applying the framework to realworld case studies, and extending the approach to encompass additional levels suggested by LAP frameworks, such as contracts and multiple contracts that require ongoing relationships. For example, the goal hierarchy we have outlined contains two goal categories (agent service and agent protocol goals). We anticipate additional goal categories to account for complex service systems. The framework we have outlined provides an important foundation for these later investigations.