Computer-Supported Coordinated Care: Using Technology to Help Care for Elders (Version #1, Submission date: Dec 22, 2003)
Sunny Consolvo, Peter Roessler, Brett E. Shelton, Anthony LaMarca, Bill N. Schilit, Sara A. Bly · 2003
In this paper, we define the space of Computer-Supported Coordinated Care (CSCC), an approach that focuses on using technology to aid the entire community of people who support an elder who lives at home. We conducted interviews with people involved in the care of elders to identify their needs. We subsequently conducted an in-situ evaluation of a prototype technology to study how a CSCC system may help satisfy these needs. Based on the results, we identify challenges faced by the people who provide elders with care and offer guidelines for designers of coordinated care technologies.