Improving Bug Report Comprehension
Rafael Lotufo, Krzysztof Czarnecki · 2012
Developers need to reason about data in bug reports to diagnose problems and compare proposed solutions. Current bug tracking systems’ interfaces, however, collect and present data as a conversation. Previous work shows that this hinders the ability of users to consult, reason, and analyze information important to resolve bugs. This work implements BugBot, a bug tracking system that eliminates comments as the main component of bug reports, promoting information instead of conversation. An evaluation for 6 months on a group of 9 users finds that BugBot facilitates reasoning about bug report information and improves its archival value.