A Comparative Performance of Monitoring Service Systems Frameworks
K. Kiran Kumar, K. Ammaji · 2012
The Exponential growth in the global economy is being supported by service systems, realized by recasting mission-critical application services accessed across organizational boundaries. Language-Action Perspective (LAP) is based upon the notion as proposed that "expert behavior requires an exquisite sensitivity to context and that such sensitivity is more in the realm of the human than in that of the artificial. Business processes are increasingly distributed and open, making them prone to failure. Monitoring is, therefore, an important concern not only for the processes themselves but also for the services that comprise these processes. We present a framework for multilevel monitoring of these service systems. It formalizes interaction protocols, policies, and commitments that account for standard and extended effects following the language-action perspective, and allows specification of goals and monitors at varied abstraction levels. We demonstrate how the framework can be implemented and evaluate it with multiple scenarios like between merchant and customer transaction that include specifying and monitoring open-service policy commitments.