Crowdsourcing Contextual User Insights for UCD
Brian E. Tidball, Pieter Jan Stappers · 2011
In this paper we present our vision and approach to using crowdsourcing as a tool to bring contextual insights into design. For over a decade, ID-StudioLab has been working with and developing design tools and methods that engage users and elicit user-driven contextual insights for the design process. We see a number of links between these generative techniques and the creative contributions prevalent in crowdsourcing. Our initial excursions into these links are looking beyond typical uses of the ‘on demand workforce’ and exploring the boundaries of both the roles of participants (users, researchers, and designers) and the use of results (production, information, and inspiration).