Studying usability evaluation to improve its practical utility
Erik Frøkjær, Kasper Hornbæk · 2004
research on usability evaluation has several limitations, including focusing on the evaluation outcome and on counting usability problems; a realistic understanding of how usability evaluation is used in practice has been largely ignored. We describe some of our recent work on addressing these limitations, including a diary study of evaluation processes, studying developers' assessments of usability problems, and generating redesign suggestions instead of problems. In addition, we speculate on future research that aims to address the limitations.