EMERGENCE OF CLOUD COMPUTING : AN INSTITUTIONAL INNOVATION PERSPECTIVE
Ning Su · Journal of the Association for Information Systems · 2011
Today’s global IT service industry is undergoing a collective movement toward cloud computing. This study draws upon the institutional theory to conceptualize the social processes surrounding the emergence of the global cloud computing market. Through a qualitative case study based on archives and interviews with a leading multinational IT service vendor, the research shows that as cloud computing gains increasing legitimacy as a new market category, the vendor develops a portfolio of strategies and leverages a political toolkit to respond to and shape the emergence and evolution of the market.