WWW: WIN WIN IN THE WIND
Ophira Fraiman, Philippe Scheimann · 2002
People in any organization need to collaborate with their clients, suppliers, colleagues, boss and others. However, in many cases there is no harmony between the various players but conflicts and disagreements. In order to create or enhance a fruitful collaboration, there is first to deal with negotiation process and conflict resolution. We are developing a negotiation tool called V-NeP (Virtual Negotiation Expert Program) that includes an expert system based on best practices, online moderators using a web conference, a knowledge management methodology and intelligent agents. The negotiation process includes the following cyclic steps: define the issue, know yourself, know the other, know the environment, create a map of the situation, identify on the map the ‘stuck-weak’ points and the strong ones, solve the identified problems, go along the path in order to reach a win win situation . The interaction between human beings dictates the need to reach the best practices of person to person communication. This is where spirituality comes about . Spiritual attitudes and tools can contribute to every step of the negotiation process. We use those tools to understand a person’s position, know the other, understand the situation between two or more people, clarify points about the environment, help identify the weak and the strong points and improve the process. Using ancient knowledge from the East, we can connect the seven chakras to qualities that can be awakened along the past, present and future channels :