User experience evaluation with experimental pilots
Minna Isomursu · 2008
This position paper analyzes learnings from several experimental pilots, where the aim has been to evaluate user experience related to adopting new, innovative technology into the everyday lives of pilot users. The goal is to examine how experimental pilots can be used in evaluating user experience. The user experience evaluation methods are classified into four groups: (1) methods used before the pilot, (2) methods used during the pilot, (3) methods used immediately after the pilot, and (4) followup studies. Each class bears their unique goals, possibilities and limitations for collecting user experience related data, and analyzing and understanding it.