ENABLING e-GOVERNANCE
Vineet Agrawal, Manish Mittal, Lavanya Rastogi · 2003
NDIA is emerging as a country where a number of experiments of e-Governance are taking place. India gives a unique challenge to “e-Governance” professionals because of several reasons ranging from poverty, awareness, literacy, basic infrastructure, bandwidth issues, multilingual and cultural issues. This paper describes some of the best practices that have emerged during the course of many implementations of e11 * . The focus is on how an e-Governance system can be successfully implemented and used. It is written specifically for those in Government and technical specialists who are directly responsible for its design and/or deployment. It also provides guidelines for developing an effective e-Governance plan, and concludes with a discussion of the most significant benefits of implementing such a plan. The topics covered in this paper include: (i) What are the different Components of an e-Governance System?, (ii) How a Citizen Request Management System can be implemented?, (iii) What are the different types of response tools and what is the best way to use them?, (iv) What are the typical technical requirements?