Quality Model of Maintenance Service for Cloud Computing
Zhipeng Wang, Ning Jiang, Ping Zhou · 2015
Cloud computing brings convenience for people to use IT resources, but also brings great challenges to the maintenance service of cloud computing environment. How to ensure the quality of maintenance service for cloud computing has become a problem. This paper proposes two models for quality management. One is the service quality management model for maintenance service. The other is the service quality evaluation model base on quality management model. The quality evaluation model composes of 5 characteristics and 16 subcharacteristics. We also propose the weight of each characteristic and subcharacteristic. We introduce the application method of the quality evaluation model briefly. In order to demonstrate the applicability of the quality evaluation model, we also provide an actual case.