When relevance is not enough
Idan Szpektor, Yoelle Maarek, Dan Pelleg · 2013
What makes a good question recommendation system for community question-answering sites? First, to maintain the health of the ecosystem, it needs to be designed around answerers, rather than exclusively for askers. Next, it needs to scale to many questions and users, and be fast enough to route a newly-posted question to potential answerers within the few minutes before the asker's patience runs out. It also needs to show each answerer questions that are relevant to his or her interests. We have designed and built such a system for Yahoo! Answers, but realized, when testing it with live users, that it was not enough.