Phonetool: integrating telephones and workstations
C. Schmandt, Stephen M. Casner · 2003
The authors argue for computer workstation access to voice telephony functions. They describe several computer-based communication tools developed in their laboratories, and explore one, Phonetool, as a detailed example. They discuss user interface issues for collections of such utilities. Finally, they discuss several architectures for interaction with the PBX and the communication requirements between workstation and switch.>