Analysis of the effects of software reuse on customer satisfaction in an RPG environment
Giancarlo Succi, Luigi Benedicenti, T. Vernazza · IEEE Transactions on Software Engineering · 2001
This paper reports on empirical research based on two software products. The research goal is to ascertain the impact of the adoption of a reuse policy on customer satisfaction. The results show that when a systematic reuse policy is implemented, such as the adoption of a domain specific library: reuse is significantly positively correlated with customer satisfaction; and there is a significant increase in customer satisfaction. The results have been extended to the underlying populations, supposed normal.