The potential of in-train crowdsourcing
B. J. van der Wees · University of Twente Research Information · 2011
Nowadays passenger carriers are improving their services by offering IT-services within their carriers. This paper describes a design science study on whether or not we can let the company crowdsource activities using these systems and, by doing so, provide the customer a better experience. As test environment the Dutch Railways (Nederlandse Spoorwegen, NS) new in-train information systems were used. Artifacts were created and adoption was researched utilizing a survey. Some interesting conclusions are drawn on the feasibility of adoption and implementation of crowdsourcing in a moving environment. Adoption is more likely to occur when serious applications are used, as opposed to entertainment applications.