An Ontological Multi-Agent System for Web FAQ Query
Sheng-Yuan Yang · 2007
This paper discusses how ontology helps Web FAQ query. We are describing FAQ-master, discussing how it improves FAQ query quality from the following three aspects of Web search activities at the same time: user intention, document content processing, and website search. The system is implemented as four agents working together through an ontology-supported content base. Techniques involved in the design include domain ontology, ontology-supported user query processing, ontology-supported solution caching, ontology-directed FAQ wrapping, storage, retrieval and ranking, and ontology-supported website classification and expansion.