Building dialogue systems that sell
Stan van de Burgt, Toine Andernach, Hans Kloosterman, René Bos, Anton Nijholt · University of Twente Research Information · 1996
This paper addresses the application of dialogue management techniques in a buyer-seller situation. In particular, we will describe the techniques used in the SCHISMA system, a system that provides the caller with information on theatre performances, and optionally "sells" the caller one or more tickets for a given performance.