Designing for anticipation, confidence, and inspiration
Juan Carlos Ortíz Nicolás, Marco Aurisicchio, Pieter Desmet · 2013
In this paper we introduce two tools and describe a process to design for distinct positive emotions. The tools offer detailed knowledge of three emotions: anticipation, confidence, and inspiration. Eighteen product and interaction designers participated in a design workshop in which they applied the proposed tools and process. Participants evaluated the tools and process with a questionnaire and in a group discussion. They reported that the tools helped them to structure their process when designing for positive emotions: the tools and process had an impact on the way in which they generated ideas, their understanding of the emotions, the way in which they reasoned their design decisions, and how they saw the user.