Presence Aware Location-Based Service For Managing Mobile Communications
Vishal Kumar Singh, Henning G. Schulzrinne, Piotr Boni, Boris S. Elman, David Kenneson · 2007
Protocol can be used as an enabling platform for delivering communication and providing event-based services. We present a mobile workforce management solution which integrates fleet management with presence-based communication to show how presence technology can be used to realize location-based communication services. In particular, our solution integrates a user's presence information with their vehicle’s status and location information to enable safe communications with a mobile user. Our solution can provide services for both consumer (residential) and an enterprise scenario, for example, E911, rental car management, delivery companies (e.g., Fedex), for purposes like scheduling and automatic dispatching of mobile crews. We discuss our solution in the context of Verizon’s mobile workforce (mobile employee) management scenario. The solution incorporates integration of the mobile employee’s location obtained from a GPS device in a vehicle; the mobile employee’s presence information obtained from his/her cell-phone and laptop as well as the status and diagnostic information of the vehicle. A prototype system and its realization is presented to show the main concepts, feasibility and usefulness of such a solution.