Participation: ‘bounded freedom’ or hidden constraints on user involvement
Debra Howcroft, Melanie Wilson · New Technology Work and Employment · 2003
User participation in information systems development is often surrounded by assumptions that the resultant system will be a success, will reflect user needs, and that the process results in an empowered workforce. This paper argues that underlying these foreground rational assumptions are instrumental, politically motivated justifications driving the need to involve users.