Computerized reservation systems
P. W. Chang · 2003
An airline's computerized reservation system (CRS) is a typical computer assisted sale system. There are three categories of personnel in a CRS business environment: vendors who provide the services, agents who act as representatives for the vendors, and customers/shoppers. CRS is used to facilitate the sale process. The characteristics of a CRS, to name a few, are: (1) CRSs are usually very large and complex; large host complex, wide-spread and heterogeneous networks, large numbers of terminals including personal computers, printers, and other terminal devices. (2) It demands high performance, high throughput because of its online real-time requirements and large volume of transactions. (3) It is mission critical because business is relying on the system. A computerized reservation system encompasses three tiers of functional components; reservation/information services, communication networks, and agent/customer premise applications. Information technology is one of the most important keys to the success of the CRS business. This session is dedicated to those technologies which may advance the CRS industry.>