A two-tier approach to customer service
Anne Lind · 1997
Article Free Access Share on A two-tier approach to customer service Author: Anne Lind Desktop Computing Support, Information Technology and Communication, University of Virginia, 530 McCormick Road, Charlottesville, VA Desktop Computing Support, Information Technology and Communication, University of Virginia, 530 McCormick Road, Charlottesville, VAView Profile Authors Info & Claims SIGUCCS '97: Proceedings of the 25th annual ACM SIGUCCS conference on User services: are you ready?November 1997 Pages 219–222https://doi.org/10.1145/266064.266133Online:09 November 1997Publication History 0citation240DownloadsMetricsTotal Citations0Total Downloads240Last 12 Months2Last 6 weeks0 Get Citation AlertsNew Citation Alert added!This alert has been successfully added and will be sent to:You will be notified whenever a record that you have chosen has been cited.To manage your alert preferences, click on the button below.Manage my AlertsNew Citation Alert!Please log in to your account Save to BinderSave to BinderCreate a New BinderNameCancelCreateExport CitationPublisher SiteeReaderPDF