Workflow and cooperative problem solving in civil infrastructure management
Patricia M. Jones, Noshir Contractor, Barbara J. O’Keefe, Shen Lu, Michael Patrick Case, P. Lawrence, François Grobler · 2002
The goals of Project CITY (Civil Infostructure TechnologY) are to provide a technology demonstration of information infrastructure for civil infrastructure management and to demonstrate the Team Engineering Analysis and Modeling (TEAM) methodology in the analysis, design, and evaluation of that information infrastructure. The community of practice of Project CITY is the Public Works Division at a major Army installation. This paper focuses on three concurrent aspects of the project: 1) Task analyses and knowledge requirements of the community; 2) Systematic surveys of the community with respect to interdependence, workflow, coordination, and technology use; and 3) Candidate technologies for coordination and information sharing in distributed systems (e.g., SWIFT, ACE, and ISAM).