An agent-based network consultation system using cooperation between a sales organization and multi-agents
H. Yajima, Tadashi Tanaka, Yoji Taniguchi · 2005
We have developed a consultation system that assists in the communication between salespeople and their customers. It uses interaction and an information sharing function. The system provides a special information service for sales organizations that use of multiagents. We propose a concept for coordinating the consultation system. In this system, a sales expert and multiagents provide service as one body. Moreover, we have developed an effective communication method in which a salesperson and a manager cooperate with their agents to perform N Customer: M expert communication with their customers.