Probing the relationship between qualitative and quantitative performance measures for voice-enabled telecommunication services
S. Narayanan, M. Subramaniam, B. Stern, B. Hollister, Chih-Mei Lin · 2002
The relationship between objective speech recognition performance measures and perceived performance is analyzed and modeled using data obtained from a voice-dialing service trial with 798 participants. The ability of these models for predicting user perception and overall demand for such voice-enabled services is discussed.