Brewsing the web: delay, determination and satisfaction
Fintan Culwin, Xristine Faulkner · 2005
The major complaint that users appear to have about using the World Wide Web is that they have to wait far too long for information to download. At present, it is not possible to provide a sufficiently speedy service and therefore the problem of delay needs to be addressed in a different way. Delay is not simple matter of how much time has actually passed but how much time the user has perceived as having passed. In order to alleviate the problems of delay, the authors decided to examine the idea that feedback to the users might affect how long they were willing to wait and whether or not they were aware of the length of delay in delivering pages to them. With these ideas in mind, the authors developed four browser style interfaces offering various levels of user feedback and used these to evaluate user satisfaction with the systems.