An Interaction Design Perspective on the Pragmatic Web: Preliminary Thoughts.
Heiko Hornung, M. Cecília C. Baranauskas · 2009
Abstract: Much research has been done and put into practice during the last years in order to increase usability and accessibility of digital artefacts. It can be observed that their usage is no longer limited to professional work contexts but diffuses into all areas of life. This introduces a new spectrum of users, who do not always act purposefully nor rationally. Some services offered in the Web are well adopted by users while others are not, especially those services that are intended to assist users the most, e.g. electronic government services. This paper draws on research literature to investigate how the vision of the Pragmatic Web can contribute to the interaction design of services that are accessible, intelligible and relevant, whereas – in contrast to the Semantic Web – the interaction happens primarily between human agents, especially those non-expert users of technology. Results of the investigation point out questions to be addressed in the interaction design within inclusive usage contexts.