Towards supporting informal information and communication practices within a Brazilian healthcare environment
Roberto Calderon, Sidney Fels, Júnia Coutinho Anacleto, Jônatas Leite de Oliveira · 2013
We present the initial challenges of supporting ad-hoc socialization patterns that can promote community workflow behaviours using information and communication technologies. Following a participatory design process, we introduced a task-management system into a Brazilian community of healthcare professionals that have little or no previous experience with digital information technologies. Our initial observations point to designing simple interfaces that can be adapted by the community, focusing on semantic mining, and further understanding the socio-demographic, behavioural and intra-personal characteristics that promote reciprocal actions.