THE EFFECT OF SOFTWARE ENGINEERING METHODS ON IS GROUP PROCESSES AND PERFORMANCE DURING SOFTWARE MAINTENANCE
Karin Darias, Kay M. Nelson · Journal of the Association for Information Systems · 2001
Organizations must have the right structures and processes in place to support the change process necessary for getting up to speed on new technologies (Nelson and Ghods, 1998).This study focuses on two types of processes that affect the ultimate performance of the IS group: intra-group processes that take place within the context of the IS group, and inter-group processes that take place between the IS group and user groups.In this study, we bring two perspectives of group processes, the "open" system view and the "closed" system view, together to study how the processes that take place within an IS group impact the group's ability to communicate and coordinate with other groups for the purpose of maintaining software systems.The findings in this study will contribute to our knowledge of how internal group processes contribute to effective inter-roup relations and overall team performance.