AGENT-BASED BUSINESS PROCESS MANAGEMENT
Nicholas R. Jennings, Peyman Faratin, Matthew Johnson, Timothy J. Norman, Paul O’Brien, Mario Wiegand · International Journal of Cooperative Information Systems · 1996
This paper describes work undertaken in the ADEPT (Advanced Decision Environment for Process Tasks) project towards developing an agent-based infrastructure for managing business processes. We describe how the key technology of negotiating, service providing, autonomous agents was realized and demonstrate how this was applied to the BT (British Telecom) business process of providing a customer quote for network services.