Detecting user dissatisfaction and understanding the underlying reasons
Åke Arvidsson, Ying Zhang · 2013
Quantifying quality of experience for network applications is challenging as it is a subjective metric with multiple dimensions such as user expectation, satisfaction, and overall experience. Today, despite various techniques to support differentiated Quality of Service (QoS), the operators still lack of automated methods to translate QoS to QoE, especially for general web applications.