A requirements elicitation framework and tool for sourcing business-IT aligned e-services
Soonhwa Lee-Klenz, Pedro Eduardo Fonseca Sampaio, Trevor Wood‐Harper · 2010
This paper describes a multiple perspectives goal-oriented requirements elicitation framework aimed at identifying IT service requirements for service sourcing in a service-oriented software marketplace (E-services marketplace). The framework is based on decomposing strategic goals into tactical and operational IT goals adopting a multiple perspectives elicitation approach that facilitates business-IT alignment in the elicitation/mapping of the service requirements and in the choice of the target service offerings. The framework is applicable in a scenario where there is a marketplace of software service providers (e.g. ASP's or web service yellow pages) and the sourcing organization is interested in developing service requirements and searching for services available in the marketplace that are aligned with the organizational goals. The framework is supported by a tool that helps the requirements analyst in the process of developing multiple perspectives service goal trees and also in the process of matching service goals to keywords describing service offerings available in the e-Service marketplace.