An Agent-based Knowledge Management Framework
Martin S. Lacher, Michael R. Koch · 2000
We propose a theoretical reference framework for a Knowledge Management (KM) Information Technology (IT) system in organizations. We take a holistic per-spective on KM and derive the required features for the framework from KM-related research in psychol-ogy, business management and computer science. We propose classifications of organizational knowledge and knowledge entities (sets of people) either within an or-ganization or associated with it. The framework com-prises the derived features for the derived knowledge classes and knowledge ntities. We motivate why agent technology is suitable for implementation f the frame-work. We give an overview of existing KM IT solutions and map them to our framework.