How to use interaction logs effectively for usability evaluation
Jens Gerken, Peter Bak, Christian Jetter, Daniel Klinkhammer, Harald Reiterer · KOPS (University of Konstanz) · 2008
In this paper we argue for a combined approach of logging analysis and interview techniques to evaluate the usability of web distributed applications. Logging analysis has proven as an efficient and effective method to investigate websites usability. However it seems insufficient for more complex applications. We outline a case study of a library search system, in which users' information seeking behavior is investigated with both the analysis of log files and qualitative interviews with real users. We argue that such an approach should provide a more accurate usability assessment of the system, especially when users' performance in a long-run is investigated.