Diary study on internet payment systems
Dennis D Abrazhevich, Panos Markopoulos · TU/e Research Portal · 2002
This paper presents an ongoing diary study that is part of a research into usage issues of Internet-based payments.This research aims to lead to interaction design knowledge for this class of systems.The paper motivates the diary study, discusses its set-up and presents some early results.These first findings describe problems and also successes of existing payment systems, and observations that can be useful for designing future electronic payment systems.