Exploration of Human-Computer Interaction (HCI) Applications in Hospitality Industry
Jia Wei · Digital Scholarship - UNLV (University of Nevada Reno) · 2020
Purpose: The purpose of this professional paper is to explore and identify the best practices in Human-Computer Interaction (HCI) applications and use within the hospitality industry. Statement of Objectives: To accomplish the stated purpose, first, the paper will provide the universal definition of HCI applications and define HCI within the context of hospitality industry. Second, the paper will gather and categorize information, such as the standards of designing HCI applications, from other fields of study such as informatics. Third, the paper will gather existing examples of HCI applications across different areas within the hospitality industry, such as the front desk and housekeeping department of a hotel. Finally, a set of recommendations will be given as a guide for managers of hospitality operations when purchasing a new technology or application that interact with their guests or employees.