The application of process models of information seeking during conceptual design
Martin Colbert, Christof Peltason, Rolf Fricke, Mariana Sanderson · 1997
Process models of information seeking are widely held in the Human-Computer Interaction research community.This paper reports a project which applied such models to the design of an intranet resource for the re-use of multimedia training material in the motor industry.The models were found to help identify inherent limitations of an initial prototype, and to support the import of design ideas from other Web sites.However, the process models did not help to identify the information objects that information seekers may need to access and manipulate (documents, tables of contents, item summaries, indexes, lists of linked items etc).To better support design, it is suggested that process models of information seeking be expanded to include such objects.Also, designers may wish to regard process models as usable and useful, but incomplete.