Software maintenance objectives
Ned Chapin · 1983
Recent survey work indicates that the objectives held by managers of maintenance for application software are partially out of step with the managers' own perceptions of the demands on them. This is a possible cause of maintenance difficulties, to the extent that maintenance managers do guide their behavior by their professed objectives. It is a likely cause of maintenance difficulties if software maintenance is regarded as a service function in an organization, which the survey indicates is the case.