Enhanced Customer Service in On-line and Real Time Logistics Management Environment
Hyun-Chang Lee, Seongdong Kim, Hongjin Kim · 2008
This paper describes a Real-time Service System of On-line Logistics [RSSOL] to enhance customer services using an information technology [IT] as well as a supply chain and e-commerce by using mobile phones(e.g. smart phone, PDA etc.) and web browser. Currently, the Internet Service Provider [ISP] for e-commerce provides the clients with localization of items within station level information [node]. The delivery state provided by station level information is similar to most of countries. Nonetheless, the customers do not only require localization of their items as accurate as possible, but also the status of their logistic items such as how long it takes a time to reach them irrespective of the node places. Therefore, in this paper, we propose a real time service system of the logistics provided by lower level of delivery status to enhance customer service using the novel three-tier architecture using information gathered from the Logistics activities and verify that the system performs their function such as an online status monitoring as well as a real-time localization of their items.