Electronic performance support systems
Rodney M. Bond · 2002
Electronic Performance Support Systems (EPSS) are computer-based, multimedia systems that are a key to enhancing mission effectiveness in the 90's. Multimedia systems provide for the integration of visual-intensive data in the form of digital video as well as vectorized, colorized graphics with the standard text and line-graphics normally found in maintenance data. EPSS-based maintenance systems allow captured expert knowledge to be accessible on-demand, and provides for each of the users to see the maintenance data in the form most appropriate for the individual's background. With EPSS, system readiness is improved significantly by minimizing downtime through: (1) just-in-time learning to reduce training time, which increases maintenance personnel availability; (2) quick and accurate diagnostic analysis, which reduces false repair rates; (3) visual-based documentation, for consistent adjustment and repair, and (4) rapid update of technical data, to ensure the latest technical information is available.>