The automation of user services in the coming information age
James C. Sweeton · 1990
There are a number of signs and symptoms, harbingers and prophecies that the age of information as the rich resource is very near. Rapid advances in data transport technology, the advanced computational ability of desktop hardware, and the near ubiquity of network access at our workstations in the office or at home bring new opportunities, new challenges, and most importantly, a very large community of new users to the information exchange activity that is becoming the major use of computers and networks.