A case study on the impact of scrum on overtime and customer satisfaction
C. Mann, Frank Maurer · 2006
This paper provides results, and experiences from a longitudinal, 2 year industrial case study. The quantitative results indicate that after the introduction of a scrum process into an existing software development organization the amount of overtime decreased, allowing the developers to work at a more sustainable pace while at the same time the qualitative results indicate that there was an increase in customer satisfaction.