A Customer Value Creation Framework for Businesses That Generate Revenue with Open Source Software
Aparna Shanker · Technology Innovation Management Review · 2012
IntroductionA business model establishes how value is created for customers and a firm’s strategy to appropriate returns derived from that value. Typically, a business model identifies: i) the firm’s value propositions for customers, partners, and other stakeholders; ii) the processes and resources required to deliver these value propositions; iii) and a profit formula.In the