A method for modeling of KPIs enabling validation of their properties
Ella Roubtsova, Vaughan A. Michell · 2013
Key performance indicators (KPIs) play an important role in making decisions for correct and timely investments. Validation of desired properties of KPIs demands the execution of business processes. However, KPIs are often designed for a business sector assuming fragmental knowledge about business processes. The validation of properties of KPIs is postponed until the KPIs application in business processes of organizations. This approach often results in misleading KPIs.